Refund Policy

Overview

Payments for the Lowpan Camera cloud storage Service are handled by Paddle (paddle.com), who acts as our Merchant of Record — the legal seller of our subscriptions. All invoices, billing, and tax collection are managed by Paddle. Refunds may be initiated by contacting us at support@lowpan.com or directly through Paddle's buyer support at paddle.com/legal/buyer-faq.

14-Day Money-Back Guarantee

If you are not satisfied with your subscription for any reason, you may request a full refund within 14 days of your initial purchase date. This guarantee applies to first-time purchases of each plan tier only.

To request a refund under this guarantee, email support@lowpan.com from the address associated with your account, with the subject line "Refund Request — [your email]". We will process your refund within 5 business days.

Renewals

Annual subscriptions renew automatically. We send a renewal reminder email at least 7 days before the renewal date. If you do not wish to renew, you must cancel before the renewal date in your account dashboard at Dashboard → Cloud Storage.

Refunds for renewal charges are granted if requested within 3 days of the renewal date and you have not materially used the Service during that period (i.e., no clips were uploaded or accessed after the renewal). After 3 days, renewal charges are generally non-refundable.

EU / UK Statutory Right of Withdrawal

If you are a consumer located in the European Union or United Kingdom, you have a statutory right to withdraw from a purchase within 14 days without giving any reason (the "cooling-off period") under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK law.

Because Lowpan Camera is a digital service that begins immediately upon subscription, you expressly consent at checkout to the service starting before the cooling-off period expires. If you have not yet used the Service (no cameras connected, no clips stored), you may still exercise this right within 14 days for a full refund by contacting support@lowpan.com. If you have used the Service during the cooling-off period, a pro-rated deduction may apply.

Cancellations

You may cancel your subscription at any time from your dashboard. On cancellation:

• Access to paid features continues until the end of the current billing period.
• No partial refunds are issued for unused time in the current billing period (except under the 14-day guarantee or renewal policy above).
• Your clips are retained for 30 days after cancellation, then permanently deleted.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests made outside the eligible refund window
• Accounts terminated for violation of our Terms of Service
• Fees associated with currency conversion or bank charges
• Discounted or promotional purchases where the offer explicitly stated no refunds

Service Outages

If the Service experiences significant downtime (exceeding 99.5% monthly uptime SLA), you may request a pro-rated service credit applied to your next billing period. Credits are not transferable and have no cash value. Please report outages to support@lowpan.com.

How to Request a Refund

1. Email support@lowpan.com with subject: "Refund Request — [your account email]"
2. Include your Paddle order ID (found in your purchase confirmation email)
3. Briefly describe the reason for the refund

We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days depending on your payment method.

Contact

Lowpan
Email: support@lowpan.com
Website: https://camera.lowpan.com